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FAQs - Feature Retirement

IMPORTANT UPDATE

Some features within WORK will be retired in the coming months to make way for some exciting changes.

Over the course of this year, we will be improving the overall customer experience and adding new features to help you better manage your Jobs, Clients and Schedules.

As these enhancements take shape, we've determined that the following features can no longer be offered as we create new experiences in the WORK product. We will start retiring these features for most customers beginning of September and the remaining customers in the months to follow. Select a feature below to learn more.

PLEASE NOTE: Customers that are affected by these changes will receive updates in advance of the features being removed.

 

FEATURES RETIRED

API
QuickBooks Desktop Sync (old version)

MYOB Desktop Sync
Reckon Desktop Sync
Saasu

  

 

------------------------------------------ FAQs ----------------------------------------------

 

API

 

What is the WORK API?
The Fleetmatics WORK API allows the Fleetmatics WORK product to fit your company's existing workflows by integrating with other software products that you may use.

The WORK API retrieves or updates pieces of information within the WORK platform such as fieldworker, client or job information.

 

Why are you no longer supporting the API?
Over the course of this year, we will be making improvements to WORK that will enhance the overall customer experience. As a result of this development work, we’ve determined that we will no longer be able to support the WORK API, and it will be retired in the coming months.

We understand that this integration is important to your business, and plan to gather feedback and develop an enhanced version in the future.

 

What happens if I don’t do anything before it's retired?
Your WORK account will be intact, but data will no longer be retrieved or updated using the WORK API.

 

 

 

QuickBooks Desktop Sync (old version)

 

What is the QuickBooks Desktop Sync App?
The QuickBooks Desktop Sync App allows users to sync clients, invoices and payments (one-way) between Fleetmatics WORK and the QuickBooks Desktop accounting software.

 

Is there a new version of the sync app?

Yes! The newest version offers great benefits including:

  • Brand new design. A streamlined experience for setting up and using the sync.
  • Two-way customer sync. Update your Clients in QuickBooks, WORK or both.
  • Sync notifications. Know when you’re connected and when you’re not.
  • Simple setup. Automatically sync existing customers using our step-by-step onboarding.

In addition, we’ll help you get started with the newest version of the QuickBooks Desktop Sync App. For more information, please contact work.support@fleetmatics.com.

 

Why should I upgrade to the new version?
Over the course of this year, we will be making improvements to WORK that will enhance the overall customer experience. As a result of this development work, we will no longer be supporting the old version of QuickBooks Desktop Sync. We are asking all customers to move to the new version in the coming months.

 

What happens if I don’t do anything before it's retired?
Your WORK account will be intact, but information will no longer be shared with QuickBooks Desktop.

 

What is the process for upgrading to the new version?
Our Support Team is happy to help set you up with the newest version. Please contact us at work.support@fleetmatics.com.

First, we’ll have a brief conversation to understand how you are using the current app, then we’ll schedule an appointment to install the new sync app.

 

What do I need to prepare for the upgrade to the new version?

You’ll need to know:

  • Your QuickBooks Desktop version
  • Location of your QuickBooks Desktop integrator
  • Your QuickBooks Desktop admin login
  • Location of your QuickBooks Desktop data file

Learn More

 

Is there a sync app for QuickBooks Online?

There sure is! The QuickBooks Online Sync App supports all US versions and includes a two-way customer sync and a one-way invoices and payments sync.

Learn More

 

 

 

MYOB Desktop Sync

MYOB Desktop Sync

 

What is the MYOB Desktop Sync App?
The MYOB Desktop Sync App allows users to sync Clients, Invoices and Payments (one-way) between Fleetmatics WORK and the MYOB Desktop accounting software.

 

Why are you no longer supporting the MYOB Desktop Sync App?
Over the course of this year, we will be making improvements to WORK that will enhance the overall customer experience. As a result of this development work, we’ve determined that we will no longer be able to support this application, and it will be retired in the coming months.

 

What happens if I don’t do anything before it's removed?
Your WORK account will be intact, but information will no longer be shared with MYOB Desktop.

If you would like to continue syncing Clients, Invoices and Payments, consider upgrading to MYOB Online. The MYOB Online Sync app offers some great benefits including a two-way customer sync. Plus, customers that choose to upgrade will receive a discount. Contact MYOB to learn more. 

 

What other accounting integrations does WORK offer?
WORK offers the MYOB Online Sync App, which offers some great benefits including a two-way customer sync, so you can work from WORK, MYOB Online or both. 

Customers that decide to upgrade their accounting software from MYOB Desktop to MYOB Online, will receive a 25% discount off their 12-month annual subscription. Contact MYOB to learn more. 

 

 

 

Reckon Desktop Sync

 

What is the Reckon Desktop Sync App?
The Reckon Desktop Sync App allows users to sync Clients, Invoices and Payments (one-way) between Fleetmatics WORK and the Reckon Desktop accounting software.

 

Why are you no longer supporting the Reckon Desktop Sync App?
Over the course of this year, we will be making improvements to WORK that will enhance the overall customer experience. As a result of this development work, we’ve determined that we will no longer be able to support the Reckon Desktop Sync App, and it will be retired in the coming months.

 

What happens if I don’t do anything before it's retired?
Your WORK account will be intact, but information will no longer be shared with Reckon Desktop.

If you would like to continue syncing Clients, Invoices and Payments, consider upgrading your accounting software and taking advantage of the sync apps for MYOB Online and Xero.

 

Are there any other accounting integrations offered?
WORK offers the MYOB Online and Xero Sync Apps, which help field service admins stay up-to-date, organized and avoid double-entry of data.

With the MYOB Online Sync App, you’ll be able to sync customer information (two-ways) and invoices and payments (one-way) between WORK and MYOB Online. 

With the Xero Sync App, you’ll be able to sync customer, invoice and payment information (one-way) between WORK and Xero. 

Customers that decide to update their accounting software from Reckon to MYOB Online, will receive a 30% discount off their 12-month annual subscription. Contact MYOB to learn more. 

 

 

 

Saasu

 

What is the Saasu integration?
The Saasu integration allows users to sync Clients and Invoices (one-way) between Fleetmatics WORK and Saasu’s accounting software.

 

Why are you no longer supporting the Saasu integration?
Over the course of this year, we will be making improvements to WORK that will enhance the overall customer experience. As a result of this development work, we’ve determined that we will no longer be able to support the Saasu integration, and it will be retired in the coming months.

 

What happens if I don’t do anything before it's retired?
Your WORK account will be intact, but information will no longer be shared with Saasu.

If you would like to continue syncing Clients and Invoices, consider upgrading your accounting software and taking advantage of the sync apps for MYOB Online and Xero.

 

Are there any other accounting sync apps offered?
WORK offers the MYOB Online and Xero Sync Apps, which help field service admins stay up-to-date, organized and avoid double-entry of data.

With the MYOB Online Sync App, you’ll be able to sync customer information (two-ways) and invoices and payments (one-way) between WORK and MYOB Online. 

With WORK’s Xero Sync App, you’ll be able to sync customer, invoice and payment information (one-way) between WORK and Xero. 

Customers that decide to update their accounting software from MYOB Desktop to MYOB Online, will receive a 25% discount off their 12-month annual subscription. Contact MYOB to learn more. 

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