Have questions about the new Work? Check out the FAQs below.
What’s “the new Work”?
The new WORK brings users an improved, streamlined experience when creating and editing Clients, Jobs, and Quotes. It's a brand new design with lots of small improvements aimed to help make WORK easier to use and get things done.
You’ll notice a fresh new look, new flexible search tools and filters, new organization of information and easier steps when creating and editing Clients, Jobs, and Quotes.
How do I get it?
Admins can access the new Work by going to work2.fleetmatics.com, or by selecting the "Go to New WORK" button in your account.
Will my existing Clients, Jobs, etc be available in the new Work?
Yes. All the information you store in WORK will be accessible from both the current and new versions of WORK. All users will have the ability to easily switch between the two versions until you are permanently moved to the new version.
Will my pricing change?
No. Pricing will remain the same.
I don’t want to move to the new Work. What can I do?
Although some customers may feel that the new Work involves new steps, or requires a slightly different workflow from the old Work, all customers must move to the new Work once informed of their final invitation.
UNDERSTANDING THE NEW WORK
Why the improvements?
Over the past year, we've been working closely with Work customers to understand their businesses, workflows, and ideas for improving Work. When we started testing new concepts with dozens of real Work customers earlier this year, the results were unanimously positive.
We are fully confident that the new Work is the best fit for all customers, despite small changes that a small minority of customers may need to make to accommodate it.
What resources are available?
Can my company get retrained on the new Work?
Companies looking for help or training on the new WORK will be able to attend a live, group training session led by members of the Work Implementation Team in the future. Learn more about the new Work Webinar.
What changes were made to the mobile fieldworker app?
The new Work delivers changes for the admin experience (web app) only but we do have a new and improved mobile app available for early access. Learn more here.
What can we expect in the future?
In the future, all improvements to Work (including our brand new fieldworker app, highly-rated by customers in testing and, slated for launch in 2018) will occur in and be compatible with the new Work only.
What happens to my feedback?
We have taken several hundred pieces of feedback to improve the new Work, including adjusting colors, layout, enhancing Job and Invoice creation, improving speed, performance, and more.