Have questions about the new Work? Check out the FAQs below.
What’s “the new Work”?
The new WORK brings users an improved, streamlined experience when creating and editing Clients, Jobs, and Quotes. It's a brand new design with lots of small improvements aimed to help make WORK easier to use and get things done.
You’ll notice a fresh new look, new flexible search tools and filters, new organization of information and easier steps when creating and editing Clients, Jobs, and Quotes.
How do I get it?
Admins can access the new Work from work2.fleetmatics.com or directly from their account by selecting "Go to New WORK".
Will my existing Clients, Jobs, etc be available in the new Work?
Yes. All the information you store in WORK will be accessible from both the current and new versions of WORK. In fact, all users will have the ability to easily switch between the two versions as needed.
Later, they'll be an option to stay in the new version permanently. All users will eventually need to select this option - but our primary goal is for Admins to be comfortable, first.
Will my pricing change?
No. Pricing will remain the same.
I've been invited to the new version. Can I go back to the current version Work?
Yes. Invited users have the ability to switch between the new and current versions of WORK. All your business information will still be accessible from both versions.
Later, we'll give you the option to permanently stay with the new version. Eventually, all users will need to select this option.
Will all users (admins) in my company be invited at the same time?
Yes. All administrative users in each WORK account will be invited at the same time.
Will all users in my company need to upgrade at once?
No. When given the option to Upgrade, each administrative user will make that decision for him or herself.
Can my company get retrained on the new Work?
Companies looking for help or training on the new WORK will be able to attend live, group training sessions led by members of the WORK Implementation Team in the future. Stay tuned to your email for an invite.
UNDERSTANDING THE NEW WORK
Why the improvements?
Over the past year, we've been working closely with Work customers to understand their businesses, workflows, and ideas for improving Work. When we started testing new concepts with dozens of real Work customers earlier this year, the results were unanimously positive.
We've been working hard ever since to finalize our plans and bring these to customers as soon as possible.
How do I get started?
Here's how we recommend you get started using the new WORK:
1. First, visit our What's New article to see all the resources available to you and learn about the new Jobs, Clients, and Quotes and what's new.
2. Don't forget to read your email. We'll be sending along tips & tricks just for you.
What changes were made to the mobile fieldworker app?
The new Work delivers changes for the admin experience (web app) only but we do have a new and improved mobile app available for early access. Learn more here.
What can we expect in the future?
We've heard your suggestions and the feedback you've communicated to our Customer Care Team, and we couldn't be more excited for what's to come.
While future plans are still in process, know that Work will continue to be the best field service solution for small businesses to help you organize schedules, manage and track job progress and improve dispatching.