Frequently Asked Questions (International Customers)

1. Why is the Verizon Connect Work application sunsetting? As technology evolves, the underlying global server infrastructure supporting the legacy Work application is reaching its natural end-of-life and will be retired. Rather than rebuilding this specific environment, the focus is shifting toward modernizing field fleet operations.

2. Who do I contact for account support or to discuss my alternative options? Because your account was transitioned to Geotab as part of our international divestiture on October 1, 2025, your subscription and commercial governance belong to Geotab.

• For Data Export Issues: You may use the standard help resources within this hub.
   
• For Next Steps, Billing Queries, or Alternative FSM Software: Please contact your the Geotab team via:
  • Live Chat: https://support.geotab.com/ or via myGeotab (Help->Live Chat)
  • Phone (Australia): [+61] (1800) 370 756
  • Phone (UK): +44 (0)808 196 2127
  • Phone (Global): 1-877-513-5167

3. Can I use the preferred partners (like GoCanvas or Service Fusion) listed on the main site? The specific regional preferred partner programs, loyalty discounts, and native tracking integrations hosted on the domestic Verizon Connect site are explicitly designed for North American VZC accounts. For software recommendations and migration options optimized for your specific region (APAC/EMEA), please consult directly with your Geotab representative.